Shipping
Derma Medical Global Supplies ships throughout the European Union and selected international destinations where legally permitted.
Delivery times vary according to destination and courier availability.
Estimated delivery times are indicative only.
Professional Use
This Website is intended primarily for medical aesthetic professionals operating within the medical aesthetics industry.
Certain products may only be purchased by qualified medical aesthetic professionals where required by applicable laws and regulations.
We reserve the right to verify professional status before accepting or fulfilling orders.
Order Processing
Orders are normally processed during business days.
Orders may be delayed due to:
Product verification
Professional qualification checks
Stock availability
Payment verification
Public holidays
Derma Medical Global Supplies cannot be held responsible for any delays, under no circumstances.
Temperature-Sensitive Products
Some medical aesthetic products require controlled storage conditions.
Customers should:
Ensure someone is available to receive deliveries.
Inspect parcels immediately upon arrival.
Store products according to the manufacturer's instructions.
Products left unattended after delivery are the customer's responsibility unless otherwise agreed.
Damaged Shipments
Customers should notify us within 24 hours of receiving damaged goods.
Photographs of the packaging, shipping label, product and batch number may be requested.
Incorrect Deliveries
Claims regarding incorrect products should be made within 24 hours of delivery.
Returns
Due to the nature of medical products, products cannot normally be returned once dispatched unless they were incorrectly supplied (orders placed incorrectly), damaged during transport, faulty, or where required by applicable law.
Products requiring temperature control cannot normally be accepted for return once delivered unless agreed in writing.
Refunds
Approved refunds will normally be processed using the original payment method.
Processing times depend upon payment providers.
Contact
Questions regarding the Shipping, Delivery and Returns Policy may be submitted using the contact details provided on our Contact page.